Contact
Contact Us
Quick contact
| Call | 79841 67514 |
|---|---|
| 93136 45986 | |
| arthaceindia@gmail.com | |
| Website | arthace.com |
| Software | app.arthace.com |
Registered office
1109, International Wealth Centre
Vesu, Surat, Gujarat
India – 395007
Visits are by appointment — please call first so someone is there to sit with you.
Book a demo
The best way to judge Arthace is to watch it work on your own documents.
Call 79841 67514 or WhatsApp 93136 45986 and tell us what your business does. We will show you the parts that matter to you — photo entry, WhatsApp entry, job work, GST, bank reconciliation — rather than a generic tour.
You can also start the 14-day free trial at app.arthace.com and try it yourself first.
Who to contact for what
| If you want to… | Contact |
|---|---|
| See a demo, ask what Arthace can do, discuss a plan | Call 79841 67514 · WhatsApp 93136 45986 |
| Get help with something inside the software | arthaceindia@gmail.com · Call 79841 67514 |
| Ask about a bill, an invoice, GST details on your invoice, or a payment that looks wrong | arthaceindia@gmail.com · Call 79841 67514 |
| Cancel a plan or stop a renewal | See the Cancellation Policy |
| Exercise a data-protection right, or raise a privacy complaint | Grievance Officer — see below |
| Report a security problem | arthaceindia@gmail.com — please do not post details publicly until we have replied |
| Talk about an Enterprise or custom ERP requirement | Call 79841 67514 |
| Partner, reseller or media enquiries | Call 79841 67514 |
Priority support and assisted onboarding are included from the Business plan onwards.
Grievance Officer
Appointed under the Information Technology Act, 2000 and the rules made under it, and acting as our contact point for requests and complaints under the Digital Personal Data Protection Act, 2023.
| arthaceindia@gmail.com | |
| Phone | 79841 67514 |
| Post | Grievance Officer, Arthace, 1109, International Wealth Centre, Vesu, Surat, Gujarat, India – 395007 |
You can also use the Privacy & Data Rights request form at app.arthace.com/grievance. No account is needed, so you can use it even after your account is closed.
We acknowledge requests within 3 working days and respond within 30 days. If you are not satisfied with how we handle a data-protection complaint, you may escalate it to the Data Protection Board of India.
What to include when you write to us
It gets you a faster answer:
- Your business name and the email address your Arthace account is registered with
- What you were doing when the problem happened, and what you expected instead
- A screenshot, if it is something on screen
- For a billing question, the payment reference and date
Never send us your password or a two-factor code. We will never ask for either.
How quickly we reply
Calls and WhatsApp messages during business hours get the fastest response. Email is answered within business hours. Data-protection requests follow the timelines in the section above, which are set by law.
See also: Privacy Policy · Terms of Service · Cancellation Policy