Legal

Cancellation Policy

Version 1.0 · Applies to all Arthace plans and top-up purchases bought at arthace.com or app.arthace.com

This policy forms part of our Terms of Service.

1. The policy in one line

Arthace does not offer refunds. You can cancel at any time to stop future payments, and you keep full access until the end of the period you have already paid for.

We would rather say that plainly at the top than bury it.

2. Why there are no refunds — and what we give you instead

Every Arthace plan comes with a 14-day free trial.

The trial is not a formality. It is the whole point: it exists so that you can put your own bills, your own party names and your own bank statement through the software, on your own screen, before any money changes hands. It includes 20 AI scan credits, 100 WhatsApp + voice units and the Team-equivalent feature set, and nothing is charged during it.

That trial is our risk reversal, in place of a refund window. Use it properly — send real documents, ask real questions, let your accountant look at it — and you will know whether Arthace fits your business before you pay.

If you would like more time or more help to decide, tell us before you pay. Call 79841 67514 or WhatsApp 93136 45986 and we will walk through it with you or arrange a demo on your own data.

3. What "no refunds" means, precisely

Once a payment has been made, it is not refundable, in whole or in part. This includes:

• Monthly plans — the month you have paid for is not refunded if you cancel part-way through it.
• Yearly plans — a yearly plan is a single payment for twelve months. It is not refunded and is not pro-rated if you stop using it, cancel part-way, or close your account.
• Top-up packs — AI scan credit packs and WhatsApp + voice packs are not refundable, and are not refunded when they expire unused.
• Unused credits and units — AI scan credits and WhatsApp + voice units have no cash value, cannot be exchanged for money, and are not refunded when a plan or a pack ends.
• Accounts we suspend or close for a breach of our Terms of Service — fees already paid are not refunded.

When a scan fails, is a duplicate, or cannot be read, the credit is returned to your meter automatically. That is a credit adjustment inside the product, not a refund of money.

4. Billing errors are a different thing

A refund policy is about money you meant to pay. A billing error is money you did not.

If you are charged twice for the same period, charged after a cancellation had already taken effect, or charged an amount that does not match the plan you bought, that is a payment error. Tell us and we will investigate and correct it. Write to arthaceindia@gmail.com or call 79841 67514, ideally with the payment reference and date.

This is not a refund window and does not create one. It is us fixing a mistake.

5. How to cancel

Monthly plans renew automatically. To stop the next renewal, cancel before your renewal date:

• In the app: Settings → Account / Billing, or
• Write to arthaceindia@gmail.com, or call 79841 67514 or WhatsApp 93136 45986, from the email address or number registered on the account.

Yearly plans do not auto-renew. There is nothing to cancel. Your plan simply ends on its expiry date unless you choose to renew. We send reminders before that date.

Top-ups are one-time purchases. They do not auto-renew, so there is nothing to cancel.

During the free trial there is nothing to cancel and nothing is charged. If you decide Arthace is not for you, stop using it, or close your account.

We will confirm your cancellation in writing. If you do not get a confirmation, assume it has not gone through and contact us.

6. What happens after you cancel

• You keep full access until the end of the term you have paid for. Cancelling a monthly plan on day 3 does not switch you off on day 3 — you have the rest of that month.
• We stop collecting money from you. No further charges are made after the cancellation takes effect.
• Your data stays yours. Export it at any time from Settings → Backup & Restore.
• After your paid term ends, your account stops being usable for day-to-day work. You can still sign in to export your data and to subscribe again.
• If you also close your account, you have 30 days from closure to sign back in and export your data. After that you cannot sign in.
• To have your data deleted, write to our Grievance Officer (see the Privacy Policy). We delete it after verifying who you are, except for records Indian tax, GST and company law require to be kept for a minimum period.

Please export your data before you leave. You are responsible for keeping the records your own statutory obligations require.

7. Changing plan instead of leaving

If Arthace is not working the way you expected, moving plan is often the better answer than cancelling.

• Upgrading takes effect immediately. Where a plan change is priced pro-rata, the value remaining in your current term is applied to the new one.
• Downgrading takes effect at the end of your current paid term, not immediately. The difference is not refunded.
• Some plan changes across billing cycles cannot be done online. In that case, contact us and we will arrange it.

Talk to us on 79841 67514 before you cancel. If something is not working, we would rather fix it.

8. If a payment fails

Failing to pay is not the same as cancelling, and your account is not switched off immediately. What happens is set out in section 10 of our Terms of Service:

1. First 3 days — full access, while you sort the payment out.
2. Then — read-only. You can still sign in, see everything, export all your data, and pay.
3. If the grace period ends without payment — day-to-day operations are switched off.

Paying and exporting your data are never blocked at any stage.

9. Enterprise and custom agreements

Enterprise and custom plans are quoted individually and may be covered by a separate written agreement. Where that agreement says something different about cancellation, the written agreement applies to that customer.

10. Changes to this policy

We may update this policy. Any change is published here with a new version number and date, and applies to purchases made after it takes effect — never retrospectively to a term you have already paid for.

11. Questions

See also: Terms of Service · Privacy Policy · Contact